Olive Knits Help Desk
Enter your search term here...
New support ticket
Check ticket status
Can you please place my pattern in my Ravelry library?
How can I order wholesale books?
How do I login?
How do I print or save a pattern from OliveKnits.com?
View all 17
Your OliveKnits.com Account
Changing account details
How do I reset my OliveKnits.com password
Patterns not showing in downloads/account
How do I use a pattern coupon code on Ravelry?
How to use a coupon on OliveKnits.com
My coupon code doesn't work.
Classes & Workshops
Why can't I access the Stash Sprint class I purchased?
Where do I find classes and workshops?
Logging in to Thinkific
I need help picking up stitches.
I can't find Thinkific or my classes/workshops
Can I gift a Knit Camp subscription?
Do you have gift cards?
Appearances & Teaching
Can Marie teach for my knitting guild?
I'd like to have Marie teach at my shop or event.
Finding videos on Facebook
How do I find Marie's Facebook live videos?
When is Marie live on Facebook?
Knit Camp at the Coast Retreat
What if I can't attend live the Retreat live? Will it be recorded?
Retreat Dashboard Drop-Down Menu Missing
Can I use the same size needle as my sweater body on my lower ribbing?
Closing the Cast On Gap
Do I really need to block?
Figuring out sleeve length
Help! I think I dropped a stitch. Can you help me?
View all 67
Can I Get a Printed Copy of the Digital Pattern I Ordered?
Can you help me change the neckline of this pattern?
Help! I need someone to assist me RIGHT NOW. It's an emergency! Can someone help me?
How do I know if there's an update to the pattern?
View all 12
What pins do you use for blocking?
Where is the Stitch Pattern Practice file for Fireworks? Where is the Stitcheroo?
I’m knitting Fireworks and my gauge is 21 stitches in 4 in/10 cm. Which size should I choose if I am between sizes? And what size will my sweater be if I’m knitting it at a different gauge?
Jump between sizes. Is there a missing size in Fireworks?
I need help with the Fireworks stitch pattern
The yardage is different on the pattern than in the preorder - what size should I make? Which details are correct?
View all 8
What is Creel Stitch?
Where can I learn more about Creel Stitch?
Where can I find Creel Stitch patterns?
Is there errata for the book Knit Shawls & Wraps in 1 Week?
Is there errata for the book Seamless Knit Sweaters in 2 Weeks?
Is there an errata for Vivi?
Is there an errata for Brookings Crew?
Is there errata for Knit a Little?
View all 16
Where can I purchase the 2022 4 Day KAL pattern Sailaway?
What type of yarn should I use for Sailaway and how much do I need?
What size Sailaway or Coastal Grandma sweater should I make?
What needle size should I use to cast on Sailaway or Coastal Grandma?
Can I customize my cardigan?
View all 14
Knit Camp Support
Can I connect with other members of the community?
Can I delete posts?
Following and Post Notification in Knit Camp App
How do I change my profile photo?
How do I join Knit Camp?
View all 21
How do I log out of the app?
How do I update my email address or other information?
How can I see my Knit Camp account information?
How do I know when my Knit Camp account expires?
I cannot login to my account.
View all 10
Patterns & Coupons
Coupons for Knit Camp members
Where do I find my past Knit Camp patterns?
Where do I find my Knit Camp pattern coupons?
How do I get my monthly free pattern?
I'm in Knit Camp. Can I use my coupon codes to add patterns to my Ravelry library?
How do I know if a live stream is happening?
Can I watch the live stream full screen?
Can I ship to a different address?
Damaged or missing order
I am trying to place an order and it won't go through.
My order hasn't arrived
View all 7
When will my order ship?
Help Desk Software
by Freshdesk Support Desk